Tier 1 Support Engineer
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Some ghost-posting signals
- open for 76 days (60–89 days is elevated risk)
- reposted 1× (reposts correlate with ghost postings)
- removed from the board and reposted at least once
- no salary disclosed (correlates with ghost postings)
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About the role
Requirements
Experience: 2+ years in technical support or a customer-facing technical role.
Cloud & K8s: Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
Observability Basics: Solid understanding of core observability concepts: logs, metrics, and tracing.
AI Aptitude: Hands-on experience with, or a strong understanding of, how generative AI, LLMs, or machine learning tools can be applied to technical troubleshooting and data analysis.
Core Skills: Strong troubleshooting & problem-solving skills with the ability to manage multiple priorities and handle live incidents in a fast-paced environment.
Communication: Excellent communication and customer management abilities.
Technical Curiosity: A strong passion for modern cloud technologies and the evolution of AIOps (Artificial Intelligence for IT Operations) .
Logistics & Compliance
Must currently reside in Poland .
Must hold a Blue Card or equivalent work authorization.
Must have legal documents to support contractor hiring in Poland (B2B/EU VAT compliance).
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