Customer Service Representative

What You'll Do

Handle a high volume of inbound calls while maintaining strong service levels

Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities

Resolve customer issues or route inquiries to the appropriate department when needed

Maintain accurate and consistent documentation in company systems

Communicate with key stakeholders to ensure a smooth and positive claims experience

Monitor call queues and maintain agent availability through proper system usage

Anticipate customer needs and deliver solutions with professionalism and empathy

What Makes You Successful

You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.

You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.

Basic Qualifications

High school diploma or equivalent

Previous customer service experience (call center experience preferred)

Ability to navigate computer systems and maintain accurate documentation

Strong verbal and written communication skills

This Role Might Be a Great Fit If You...

Enjoy helping people and take pride in solving problems

Stay calm and professional in fast-paced or high-volume environments

Like learning new systems and becoming an expert in how things work

Take ownership of issues and follow through until they’re resolved

What We Offer

Competitive hourly pay

Comprehensive medical, dental, and vision benefits

401(k) with company match

Paid time off and company holidays

Opportunities for career growth and internal advancement

A collaborative and supportive team environment