Senior Solutions Engineer

What You'll Be Doing

1. Pre-Sales Architecture & RFP Leadership

Technical Single Point of Contact: Lead technical engagement during the pre-sales process, representing PPRO in high-exposure merchant workshops and pitch meetings.

RFP/RFI Technical Ownership: Own and author the technical, security, and architectural responses for enterprise RFPs and RFIs.

The Strategic Bridge: Translate complex merchant business logic, checkout flows, and developer constraints into tailored technical solutions built on PPRO’s services.

2. Platform Modernization & Solution Scoping

Migration & Modernization Partner: Guide existing and prospective merchants through platform evolution—explaining the architectural advantages of migrating to our unified global platform ( GAPI ), adopting modern payment rails (such as Pix, iDEAL, or regional e-wallets), or leveraging our Merchant of Record ( MoR ) model.

Developer Advocacy: Act as a peer to prospective engineering teams. Demystify payload logic, webhook handling, and integration workflows to remove technical friction early in the sales cycle.

Product Feedback Loop: Serve as the technical voice of the customer internally, collaborating with Product, Engineering, and Commercial Ops to refine platform capabilities based on real-world merchant requirements.

3. Integration Scoping & Go-Live Enablement

End-to-End Implementation Scoping: Define integration requirements, test payloads, and assist merchant developers using tools like Postman to ensure a seamless build out.

Go-Live Support: Oversee technical testing and initial production transaction flows, providing business-hours escalation support during launch phases before handing off to TAM.

Special Projects: Lead targeted technical initiatives to help long-standing customers adopt new PPRO products, payment methods, or regional connections quickly.

You'll Need to Have

Experience: 5+ years of experience in a customer-facing solutions engineering, technical sales, or integration consulting role within payments, fintech, or e-commerce.

Technical Aptitude: Strong hands-on experience working with REST APIs, webhooks, JSON payloads, and API testing tools (e.g., Postman, cURL). You don't need to be a full-stack developer, but you must speak the language of engineers.

Payments Domain Knowledge: Deep understanding of global payment infrastructure, cards vs. local payment methods (LPMs), processing flows, authorization mechanics, and Merchant of Record / acquiring models.

Commercial Presence & Candid Communication: Exceptional presentation skills with a proven track record of handling tough technical Q&A, managing technical conflict gracefully, and building long-term trust with technical and commercial executives.

RFP Mastery: Proven ability to manage and deliver high-quality technical RFP responses under commercial deadlines.

Nice-to-Haves

Scripting / Coding Ability: Working knowledge of a web-oriented programming language (e.g., JavaScript, Python, PHP, or Java) to review code samples or build quick proof-of-concept integrations.

Cross-Border Expertise: Hands-on experience with cross-border e-commerce dynamics, local acquiring rails across the Americas, EMEA, or APAC, and regional checkout behaviors.

Platform Migration Experience: Experience helping enterprise clients transition from legacy, multi-endpoint architectures to modern, unified APIs.

Multilingual Skills: Fluency in additional languages (such as Spanish or Portuguese) is a plus.