Information Technology (IT) Intern (00596)

Responsibilities

Provide first-level technical support for employees experiencing hardware, software, connectivity, printing, and Microsoft 365 issues.

Assist with preparing, configuring, deploying, and maintaining laptops, monitors, mobile devices, and other IT equipment.

Support employee onboarding and offboarding activities, including equipment preparation and account-related tasks.

Assist the IT team with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

Help troubleshoot Windows workstations and common desktop applications.

Assist with hardware and software inventory management and IT asset tracking.

Help maintain IT documentation, procedures, knowledge-base articles, and technical guides.

Participate in cybersecurity initiatives, including security awareness, phishing prevention, endpoint security, and account security.

Assist with software installations, updates, testing, and deployment.

Support IT projects involving cloud services, business applications, identity and access management, and infrastructure.

Help identify opportunities to automate or improve routine IT processes.

Participate in testing and evaluating new technologies, including emerging AI and productivity tools.

Work with IT team members to research and troubleshoot technical issues.

Perform other technology-related duties and projects as assigned.

Qualifications

Required skills

Interest in computers and learning about IT support related to hardware, software and connectivity topics

Knowledge of Microsoft 365

Preferred skills

Familiarity with Microsoft Teams and SharePoint

Knowledge of Networking and Wi-Fi troubleshooting

Interest in Cybersecurity tools and practices

Interest in PC hardware and trouble shooting

Familiarity with Generative AI and Microsoft Copilot technologies