Risk Delivery Manager (Operational Resilience & Third Party Risk)

A day in the life:

You’ll own and improve Zopa’s first-line frameworks for Operational Resilience and Third-Party Risk Management, creating clearer guidance, better templates, smoother workflows and stronger governance.

You’ll lead practical improvements that make a real difference, reducing assessment time, improving the quality of risk information, clarifying ownership, speeding up approvals and giving senior leaders better visibility of material risks.

You’ll also own key Operational Resilience activity, including Zopa’s Self-Assessment, Important Business Services, impact tolerances, dependencies, vulnerabilities and resilience testing.

On the Third-Party Risk side, you’ll oversee the material third-party register, embed risk requirements into supplier processes and support ongoing monitoring, BCP and exit planning for higher-risk suppliers.

About you:

You’re great at simplifying complex frameworks, processes or governance into practical ways of working that people actually use.

You’ll bring strong judgement, a process design mindset and the ability to apply requirements proportionately in a fast-paced, regulated environment.

You’ll be comfortable learning new regulatory requirements, risk domains and technical subject matter, then translating them into effective business processes.

You’ll also have experience in Operational Resilience and Third-Party Risk Management, whether from a regulatory, technology or operations perspective, and be confident using data and technology to support decision-making while balancing risk with commercial goals.