Senior Manager, Workplace Management (R-19608)

Leading and managing the North America Facilities service teams (internal and external) to ensure that the office operates smoothly and at optimal efficiency

Contract Management at local level monitoring performance and review KPI’s

Review & monitor Planned Preventative Maintenance (PPM) schedule ensuring adherence

Owning the relationship with building/property management, leadership, and team members

Landlord liaison to assure the quality of landlord related maintenance & repair and security services

Main point of contact for all suppliers - supervise and lead maintenance contractors, reviewing their scope of services, as required

Provides direction/guidance to the facilities staff, vendors, and service providers as required; ensure excellent coordination/execution of work with minimal disruption to operations, not limited to janitorial, food and vending services, building maintenance and grounds.

Accountable for the management of safe system of work for all contractors on site, issue, and review of permits to work and inspection of work pre and post service/repair

Overall responsibility for ensuring the office is compliant with health, safety, and legislation

Anticipate and implement conference and event solutions that meet the requirements of the business

Involvement in office related projects from conception to completion

Evaluate, plan, and allocate workspace to maximize capacity and utilization for changing team formation

Partners with Director of Physical Security to develop and implement Emergency Response Efforts, coordination of personnel, space, and equipment, advance efforts for the prevention and or mitigation of security incidents, and help determine appropriate responses (Site Leadership notification, CMT activation, etc.)

Supervises the preparation and submission of team’s requisitions and purchase orders; partners with Finance and Sourcing and Procurement to ensure timely payment processing and reconciliation of invoices, monthly accruals, reforecasts, and variance reports required by Finance.

Drive facilities ESG initiatives by researching, developing, and implementing measures to reduce waste, improve relationship/partnerships, and support D&B’s governance policies. Ensure facilities EST related data collections are performed timely and inputted into our central platform.

Essential Skills and/or Certifications

Relevant experience in similar role for 5+ years in facilities management, operational and/or managerial roles

Experience in implementing Health, Safety & Quality management policies and procedures to ISO standards & legislation

Project Management experience preferred

Professional membership in relevant body would be beneficial

Understanding of managing local budgets

Service orientated and a team player

Strongly motivated to deliver a world class standard of support and guidance to the business

Strong planning, organizational and problem-solving skills.

Excellent communication skills (both verbal & written)

Reliable, responsible and responsive person, who will bring professional approach to the role is essential

Proficiency in Microsoft Office Suite skills

Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Where applicable, fluency in English and languages relevant to the working market.