Director, Delivery

Responsibilities

Delivery Execution

Segment Delivery Strategy – Define and drive the NAM Tech delivery roadmap aligned to overall technology vision and customer needs.

Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.

Client Ownership

Customer Outcomes – Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio.

Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.

Stakeholder Engagement: Lead transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.

Team and Strategy

People Leadership – Build and mentor a high-performing solution delivery organization across NAM.

Cross-functional Leadership: Exercise strategic influence across NAM Tech teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.

Risk & Issue Management: Identify risks early, create mitigation strategies, and drive the team to resolve solution delivery portfolio roadblocks with minimal impact.

Process Improvement: Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability.

Capabilities

Accountability & Ownership: Takes end-to-end responsibility for NAM outcomes.

Influence & Communication: Builds alignment and drives clarity across senior stakeholders.

Customer-Centric Mindset: Advocates for the voice of the customer and balances global standardization with regional needs.

Leadership: Able to influence and motivate diverse teams to achieve shared outcomes.

Problem Solving: Proactively addresses project barriers and adapts to changing conditions.

Organizational Agility: Balances multiple priorities effectively in a fast-paced, matrixed environment.

Detail Orientation: Tracks intricate project dependencies and timelines.

Communication: Presents complex technical updates in clear, business-relevant terms.

Qualifications

Required

10+ years of experience in project or program management, with technical project experience, with at least 4 years in people management position.

Demonstrated ability to lead cross-functional teams and manage stakeholder relationships both internally and externally.

Technical background and understanding of software engineering, infrastructure, and software deployment practices.

Experience with API-based software integrations.

Strong experience with Agile methodologies.

Strong experience with Jira, Confluence, and other Agile project tools.

Proven ability to manage distributed and cross-functional teams.

Preferred

Bachelors Degrees in Business Administration, Marketing, Engineering, Computer science or related fields

Experience in QSR, digital signage, or retail technology industries..

Familiarity with Content Management platforms.