Director, Enterprise Customer Success
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Some ghost-posting signals
- open for 39 days (30+ days starts to look stale)
- 121 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
What You Will Do
Strategy & Lifecycle Optimization: Define and optimize the customer journey from onboarding to renewal. Develop policies that align product capabilities with client goals to accelerate value realization.
Revenue Growth: Monitor customer health scoring, renewal pipelines, and expansion signals to minimize churn and maximize recurring revenue
Team Leadership: Recruit, mentor, and scale a high-performing team of Customer Success Managers (CSMs)
Executive Engagement: Act as the ultimate escalation point for complex client challenges and partner with top-tier enterprise stakeholders to translate technical solutions into clear financial outcomes
Cross-Functional Alignment: Collaborate with Sales, Marketing, and Product teams to align on customer needs, influence product roadmaps, and remove adoption friction
Track & Analyze: Develop and maintain performance metrics, dashboards, and reports to track business health
What You Will Bring
10+ years experience in enterprise account management, with a proven track record in a Cyber/SaaS environment.
Strong knowledge of CS tools, systems, and processes.
Experience with operational metrics, analytics, and business performance reporting.
Ability to inspire, motivate, and develop others while fostering an inclusive team culture
Ability to thrive in a fast-paced, evolving business environment.
Experience managing high performing CS teams in the cyber space
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