Senior Manager, Customer Advocacy

Your Daily Adventures will include:

Lead the Advocacy Program: Own and grow Outreach's customer advocacy program end to end, from strategy through day-to-day execution, including creative incentives and recognition that make participation worth our customers' time.

Own the Reference Program: Manage the customer reference program in partnership with senior leadership, matching the right customers to the right opportunities across Sales, Marketing, and Customer Success.

Activate Customer Voices: Draw on our customer network to meet a range of advocacy needs, from securing speaking opportunities to curating compelling case studies and driving customer reviews on key platforms such as G2, TrustRadius, and Capterra.

Build the Advocate Community: Cultivate a community of advocates, fostering meaningful connections and giving them the tools, support, and recognition they need to share their experiences authentically.

Lead and Develop the Team: Manage, coach, and develop a team of advocacy professionals, setting clear priorities and creating the space for them to grow into bigger roles.

Our Vision of You

As you step into this role, you bring with you a sense of enthusiasm and purpose, ready to make a meaningful impact on our organization and the customers we serve. You're eager to immerse yourself in our dynamic environment, where creativity and collaboration are not just encouraged but celebrated as essential drivers of innovation.

With 8 plus years of experience, you bring a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by your exceptional communication skills

Experience leveraging customer advocacy technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact

Passion for customer experience, and you thrive on the satisfaction of building rapport with our customers and internal stakeholders

Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes

Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences

Direct involvement with customer advisory boards and NPS programs is a plus

Proven ability to mentor, develop, and empower junior teammates, driving measurable improvements in performance and readiness for higher responsibilities

A team player, cross-functional influencer, and internal champion of our customers