Software Engineer III

Job Responsibilities:

Reproduce customer-reported issues in lower environments using provided repro steps, logs, and data; request additional information from Support when a case is incomplete

Investigate customer data anomalies with supervision; determine whether remediation needs code, a data script, or both

Draft safe, rerunnable T-SQL correction scripts wrapped in transactions, with pre/post row counts and a clear rollback plan

Investigate defects across layers (WinForms → Core services → stored procedures) and isolate the faulting component

Oversee and contribute to design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome obstacles

Lead small and medium sized projects

Guides and trains less experienced engineers

Work with Architecture and DevOps teams to evaluate tools, process, and technologies.

Partner with Product Management to consult on solution feasibility and high-level effort estimation

Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that programs stay on schedule

Make recommendation for data model and framework improvement, analyzing trends, patterns and best practices for software

Actively develop software solutions for PDI products

Perform testing to ensure systems meet documented user requirements

Use a disciplined approach in an Agile environment to assist in analysis and determination of preferred solutions to technical challenges

Troubleshoot, test, and validate software issues; resolve issues with due urgency and maintain thorough documentation of all software solutions

Compile test results to provide data for use in solving problems

Perform engineering level tests to find defects; troubleshoot and debug development and production issues, collaborating with QA Engineers to develop optimal product test plans

Work with Product Owner to clarify and estimate feature work

Work with QA Engineers to develop optimal product test plans and resolve new feature issues as QA finds bugs during release stabilization

Qualifications :

7-10 years’ experience designing and developing new or maintaining existing software applications in a software product development environment

Proficiency required in most of the following: VB, .Net and C#, SQL, JavaScript Web Frameworks (e.g. Angular), ASP.NET MVC

Familiarity with the Microsoft Visual Studio IDE and the use of Azure DevOps or Jira

2+ years of practical experience with Agile development methodologies

Highly motivated self-starter with a desire to help others and take action

Requires strong written and verbal communication skills with the ability to translate technical concepts into non-technical terms

Ability to independently work as a contributing member in a high-paced and focused team

Ability to multi-task and prioritize tasks with competing deadlines

Strong problem-solving and analytical skills with the ability to work under pressure

Ability to socialize ideas and influence decisions without direct authority

Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions

Considers ‘best-practice’ standards, as well as departmental policies and procedures

Computer science fundamentals: OOP, design patterns, data structures & algorithms

Preferred Qualifications:

Experience on a legacy codebase supporting production customers — not just greenfield work

Prior exposure to ERP, field-service, fuel/propane/HVAC, or distribution-industry software

Behavioral Competencies:

Cultivates Innovation

Decision Quality

Manages Complexity

Drives Results

Business Insight