Customer Service Advisor (French Speaker)

WHAT YOU'LL DO

Respond to Customer Inquiries through several channels (Chat, Email and Telephone);

Provide information with regards to products and services and other related inquiries;

Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE

Experienced in customer service (1 year), in a fashion environment;

Fluent in English and French (mandatory);

Proficient in the use of IT systems, both customer service specific and windows packages;

Experience with written skills;

Experience with listening;

Knowledgeable of fashion/fashion brands;

Exceed customers' expectations.

REWARDS & BENEFITS

Health insurance for the whole family, flexible working environment and well-being support and tools;

Extra days off, sabbatical program and days for you to give back for the community;

Training opportunities and free access to Udemy,;

Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT

Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.