Presales Solutions Architect - ServiceNow

Responsibilities:

Drive innovative business solutions and digital transformation with our customers

Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform.

Architect solutions on the ServiceNow platform both independently and collaboratively

Demonstrate live to customers and prospects the ServiceNow platform highlighting it’s features and functionality

Conduct business process and/or technical workshops that may include enablement sessions.

Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform

Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.

Thrive in a fast paced growing company

Develop documentation, pricing and statements of work for customers

Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome

Obtain and maintain pre-sales ServiceNow certifications for the different product lines available

Qualifications:

7+ years experience as a solution/sales engineer or a consultant for a software company

College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline

Strong functional knowledge of the ServiceNow platform across multiple modules

ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.

Working knowledge of Agile/Scrum methodology.

Passion for problem-solving to solution selling

Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies

Exceptional oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner

Deep insight on technical architectures, IT products and product positioning

ServiceNow certifications and accreditations are strongly desired

Experience on other SaaS platforms such as: Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor etc. a plus

Understanding of JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap fundamentals a plus

Experience with monitoring solutions, end point collection, IoT, machine learning and other emerging technologies a plus

Understanding of web services (e.g. SOAP, REST, WSDL, XML) a plus