Director of UX Research, Dating Outcomes & Platform

Responsibilities

Define and drive the UX research vision, strategy, and roadmap for Dating Outcomes and Platform — prioritizing the questions that need to be answered before roadmaps are locked

Lead, coach, and grow a team of seasoned, experienced researchers, setting a high bar for craft, rigor, and impact

Operate as a strategic partner through synthesizing UXR and DS insights into POVs that shape product vision and strategy and inform executive decisions

Represent Dating Outcomes and Platform insights clearly to senior leadership and cross-functional stakeholders, communicating roadmaps, tradeoffs, and product implications

Drive cross-team synthesis and frameworks that unify insights across teams and product groups

Identify structural and organizational gaps; proactively design ways of working that improve team velocity, cross-functional collaboration, and research quality

Build a team culture grounded in curiosity, rigor, deep user empathy – and fun!

What We're Looking For

10+ years of UX research experience in consumer-facing industries, with 4+ years managing and developing professional researchers across multiple levels.

Proven track record of leading research across complex, multi-team consumer product portfolios with clear examples of research directly shaping product strategy and measurable outcomes

Deep expertise across qualitative and quantitative research methods — able to set the methodological bar across a team, partner fluently with Data Science, and integrate quant and qual into a unified research strategy

Ability to operate at both the strategic and craft level — setting research vision while holding a high bar for rigor and execution across the team

Experience managing and mentoring highly senior ICs — able to establish clear roles and responsibilities, protect independent scope, and support researchers who are deeply embedded in product strategy and operating at a level that may match or exceed their manager's domain depth

Demonstrated ability to do the organizational glue work: identifying when teams aren't functioning well, diagnosing root causes, and driving the interventions to fix it

Confident, clear communicator who can represent research strategy at VP-level forums, influence without authority across product, engineering, design, and data, and present complex tradeoffs accessibly

Passion for innovation and exploring how emerging technologies, including generative AI, can elevate the craft and impact of research

Passion for Hinge's mission of helping people build meaningful relationships