Account Manager, Commercial

Your Daily Adventures Will Include:

Manage a high volume of accounts with proactive engagement to drive customer value and adoption.

Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.

Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.

Build partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.

Draw on customer successes, best practices, and lessons learned to advise and consult with other customers.

Partner with and influence key stakeholders to best achieve customer goals — removing roadblocks across product adoption, prioritization, and technical challenges, either directly or in collaboration with internal teams.

Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams as needed.

Engage with operations teams and multi-thread within accounts to reach key decision makers.

Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless, high-quality implementation.

Update and manage systems of record — including Outreach, Salesforce (SFDC), and other relevant tools — to ensure data accuracy and support effective client relationship management.

Identify risks or barriers to client health and provide targeted mitigation strategies to restore account health.

Forecast renewals and expansion pipeline with a high level of accuracy using Outreach's forecast methodology.

Serve as the strategic point of contact for your customers — guiding them through product training, best practices, and value realization on the Outreach platform.

Prioritize multiple projects simultaneously, managing internal and external stakeholders across varying business, technical, and organizational priorities.

Our Vision of You:

At least two years of sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment.

Demonstrated curiosity about AI and emerging technologies, with a desire to explore how they can enhance your workflow and drive better outcomes for customers.

Ability to navigate complex organizational networks and influence decisions without direct authority.

Strong business acumen to drive transformation and customer outcomes with complex software.

Experience demonstrating value realization in a product, platform, or service.

Negotiation skills with experience across renewals and expansion sales cycles.

Effective project management and time management skills, with strong prioritization under competing demands.

Effective problem-solving skills and the ability to synthesize data from multiple sources to reach sound decisions.

Deep understanding of sales operations, revenue team strategies, and common KPIs.

Knowledge of various sales methodologies and how to apply them to customer usage of the Outreach platform.

Strong financial acumen with the ability to showcase metrics and potential ROI.

Ability to manage complex renewals and expansion sales cycles.

Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally.

Effective communication skills, both written and verbal, with the ability to tailor messaging for any audience.