Customer Success Manager - IAM/IGA - French Speaking

WHAT YOU WILL BE DOING

Own the Relationship: Serve as the primary point of contact and trusted advisor for a dedicated portfolio of enterprise customers post-implementation.

Drive Retention: Manage the subscription renewal pipeline and actively track customer health metrics to proactively eliminate barriers to adoption and value realization.

Identify Expansion: Build deep, trusting relationships with key customer stakeholders to uncover and develop upsell and cross-sell opportunities.

Collaborate Cross-Functionally: Coordinate and facilitate complex technical and operational meetings between customers and Saviynt cross-functional teams to resolve roadblocks.

Analyze & Optimize: Monitor and analyze product utilization trends, translating data into actionable recommendations for both the customer and Saviynt’s product teams.

Partner Alignment: Collaborate closely with implementation partners supporting Saviynt customers to ensure alignment and optimize delivery outcomes.

Enablement: Plan and deliver customer education sessions on new product features, releases, and identity strategies.

Advocate Internally: Act as the voice of the customer, escalating feedback to drive continuous improvement across Saviynt’s product and engineering teams.

Sales Alignment: Partner with the Sales team during late-stage sales cycles to ensure a smooth transition and orientation process for onboarding customers.

WHAT YOU BRING

Experience: 5-8 years of experience in a customer success or account management role within an enterprise SaaS organization, ideally managing Fortune 500 or Global 1000 accounts.

Domain Knowledge: Solid understanding of Identity and Access Management (IAM) preferred; experience in cybersecurity, governance, or compliance is a strong asset.

Technical Aptitude: Strong familiarity with cloud, hybrid, and on-premises IT architectures, with a proven ability to grasp complex software environments.

Communication: Exceptional ability to bridge the gap between technical concepts and business needs, communicating value clearly to business leaders and technical teams alike.

Problem Solving: Demonstrated ability to independently manage customer relationships and navigate complex, high-stakes challenges to achieve positive outcomes.

Execution: A hands-on, detail-oriented approach with a relentless focus on customer outcomes and service excellence.

Travel: Ability to travel to customer sites as needed (up to 50%).

Benefits

Medical, Dental, Vision, Life Insurance

401K

Unlimited PTO

Sick Time

Holiday Parties

Daily Catered Lunches

Employee Recognition Programs

Team Socials