Senior Customer Reliability Engineer

What you will do

You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.

Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.

Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.

Develop, review and maintain the internal collection of knowledge base articles.

Triage and document bugs and enhancement requests as seen in the field, and through reproduction.

Work with our Escalation Management team on hot accounts which are high touch

Participate in on-call rotation

What you will bring with you

5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).

Master level kubernetes and Linux experience.

Knowledge of one or more scripting languages (Bash/Shell/Python).

Knowledge of public providers and their services e.g. AWS, Azure, GCP

Nice to have: knowledge of Oracle and IBM Cloud.

Experience balancing multiple challenges simultaneously.

What we look for

Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.

Experience using or integrating with Systems Management technologies.

Hands-on experience with PaaS tools or other cloud management software.

Experience in application integration.

Experience writing and communicating in English and French.

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being

Mental health support for you and your family through the Modern Health app

Great compensation package