Customer Support Manager (German Speaking)

In your role, you will make an impact by….

Mastering the Inbox: Expertly handling a high volume of support requests via email and chat. You maintain our high standards for speed and precision without ever needing to pick up an inbound phone call.

Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.

Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.

Optimizing the Journey: Proactively identifying gaps in our current workflows and contributing to process improvements that make our team faster and our clients happier.

Creating Expert Content: Translating your front-line insights into FAQ articles and video tutorials that empower thousands of users to self-serve effectively.

Cross-Functional Collaboration: Fluent translation of market-specific needs into actionable feedback for our Product and Sales teams in both English and German.

You are a perfect fit, if you have…

Linguistic Excellence: Native or C1-level fluency in German PLUS English.

Proven Experience: At least 2+ years in Customer Support or Client Success within a SaaS environment, with a track record of handling complex queries.

Stakeholder Management: You are comfortable and professional when communicating with corporate HQ contacts and senior stakeholders.

Exceptional Communication: You possess a high "written EQ"—you can deliver technical news or instructions in a way that is clear, professional, and warm.

Presentation Authority: You are a confident public speaker who can lead engaging virtual sessions for large or high-profile groups.

You are ideally someone who has….

A Process-Oriented Mindset: You naturally look for ways to do things better, not just faster.

Technical Intuition: You enjoy the "detective work" of technical troubleshooting and can navigate platform configurations with ease.

Hospitality Passion: You understand the unique pressures of the travel and hotel industry.

And most importantly, what's in it for you...

Working in a global, diverse, and collaborative team.

Flexible working hours that allows you the freedom to shape your work-life.

Remote-friendly environment.

On-going career development, training, and coaching.

Six days for learning & development.

Celebrate in style at our team events (in-person and virtually).

Social benefits and perks based on location.