International Project Manager (Remote)

How You Will Contribute

Planning

Align with clients on key project milestones and maintain accountability to agreed timelines

Build and maintain detailed project plans across a concurrent portfolio of client engagements

Identify and manage dependencies, risks, and priorities across multiple work streams

Coordinate internal teams to remove obstacles and keep deliverables on track

Participate in pre-sales planning as a member of client account teams

Identify and engage appropriate resources across client and RainFocus teams

Client Communication & Relationship Management

Serve as the primary point of contact for clients throughout the project lifecycle

Communicate formal weekly status updates to client and RainFocus stakeholders

Communicate with event steering teams and executive-level committees

Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build

Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope

Solicit feedback from clients and team members to drive prioritization

Coordinate post-event reviews between client and RainFocus account team

Surface decision points and escalations to stakeholders to remove obstacles

Change Management

Provide change management support for first-year event clients

Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology

Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed

Project Controls

Follow and deliver projects leveraging RainFocus best practice implementation process

Manage expectations, scope, and priorities of implementation

Ensure that all project artifacts are captured and maintained

Monitor and manage project financial performance against targets

Qualifications

4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles

Experience in project managing software implementations

Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations

Experience managing multiple concurrent projects or client engagements simultaneously

Proficiency with project management tools; experience with Jira is a plus

Strong written and verbal communication skills, including experience presenting to executive-level stakeholders

Excellent interpersonal, organizational, analytical, and follow-up skills

Working knowledge of Google Workspace and Microsoft Office suite

Highly self-motivated with strong ownership mentality and consistent follow-through

Highly detail oriented with proven ability to document systems and processes

Preferred Qualifications

Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role

Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement

PMP certification or equivalent

Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges

Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities

Ability to organize ambiguous situations into concrete deliverables and clear next steps

Able to prioritize and manage competing deadlines across a concurrent project portfolio

Strong team-player mentality — this team succeeds together