Customer Delight Talent Pool
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Some ghost-posting signals
- open for 668 days (90+ without a fill is a strong ghost signal)
- 17 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
⚙️ This is how a day of caring wildly looks like at bloomon Customer Delight:
Grab a coffee (and some fruits) before you start the day.
Ready to work. You are on the phone this morning, making sure to help our customers and finding quick solutions that bring a smile to their faces.
Mini-break. Time to enjoy some fresh air and sun on our roof terrace. You also take a look at this weeks flower collection while walking outside (our office is always filled with this weeks bouquets)
Back to work. It is quiet on the phone so you can turn to whatsapp, helping our and answering questions about flowers, deliveries and add-ons.
Lunchtime. Mmmh, that smells good. Enjoy some nice sandwiches, salads or soup together with your colleagues.
Now it is time for you to work on emails and webcare. Flexibility is key here as you are switching between the email and phone channel this afternoon.
Time for an afternoon coffee!
Now your team lead has planned a quality evaluation with you. Together you are reviewing your performance as well as some emails and calls together. You are getting some valuable feedback on how to improve your productivity and how to handle difficult phone conversations.
End of your shift. You are waving goodbye to the evening crew who just arrived and will take care of the deliveries tonight.
✅ Sun, water, flower food…What you need to make us flourish:
MBO/HBO/WO
Available for 40 hours a week
Strong communication and writing skills in Dutch/German/Danish (native) as well as a confident level of English as this is our company language
A background in a customer service-oriented position is a plus
Comfortable reaching out to and advising customers
A solution-oriented and friendly attitude as well as a kind nature
Proactive and definite ‘can do’ attitude.
✅ Good to know:
Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays.
We expect you to work at least one evening shift per week and 1-2 weekends per month
Flexibility is required for this position.
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