Senior Account Manager - PAY domain

What you'll do

Account Management & Relationship Leadership

Own and develop senior-level relationships across a portfolio of key UK and pan-European Pay clients

Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction

Build trusted advisor relationships with key stakeholders

Revenue Growth & Commercial Ownership

Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)

Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy

Negotiate commercial agreements and renewals to maximise long-term value

Client Success & Strategic Support

Drive adoption of Trustly products and features to increase client performance and ROI

Monitor account performance, providing insights and recommendations based on data and market trends

Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs

Market Expertise & Thought Leadership

Maintain a strong understanding of the UK and EU payments landscape across public sector, retail, travel and billers, including regulatory developments

Provide strategic input to clients on industry trends and innovation opportunities

Represent Trustly at industry events

Who you are

We’re more interested in how you think and work than the specific industries you’ve worked in. Our product is technical and our markets are nuanced, but both can be learned by the right person. What we’re really looking for is commercial instinct, a talent for building relationships, and the drive to get on top of something complex quickly – whatever sector you’re coming from.

Experience & Skills

A strong track record in account management, client success, or another commercial role – the quality of your track record matters more than years served or the industry you built it in

Proven ability to manage and grow enterprise or strategic accounts

Strong commercial acumen, with real experience in revenue growth and contract negotiations

Excellent stakeholder management skills, with the ability to build trust and influence at senior levels

Domain Knowledge

An understanding of payments, open banking, or A2A ecosystems is an advantage –as you’ll be given the support to learn our product

Experience in public sector, retail, travel, or billing is a bonus rather than a prerequisite

Familiarity with UK market dynamics and the regulatory environment is a plus

Personal Attributes

Genuinely curious and a fast learner – you’ll be expected to become fluent in a technical product, and you’re energised rather than daunted by that

Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal

Very good communicator and have the ability to explain complex topics in a clear and understandable way

Humble with a strong business acumen

Take great pride in your work and strive for excellence with drive

Ownership mentality and accountability

Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions