Senior VTC Engineer

Key Responsibilities

Provide daily management and expert-level support for site VTC and Conference Room systems, including scheduling with external sites and configuring rooms for high-stakes conferences.

Troubleshoot complex VTC and conference room equipment failures; perform fault isolation and execute repairs or coordinate with external offices for component support.

Manage video capturing and transfers to media streaming servers to ensure mission data is accessible.

Perform routine performance testing and maintenance on computer workstations and VTC equipment to ensure optimal capacity and performance.

Schedule AV/VTC sessions and maintain call schedules, coordinating reservations for executive-level users and outside agencies.

Conduct site surveys to establish AV/VTC system requirements and draft Standard Operating Procedures (SOP) for VTC operations.

Perform system security functions, including the development of system security plans and vulnerability remediation.

Operate and maintain VTC Bridges (switches) and Studio environments across SBU and SECRET domains, facilitating multiple concurrent sessions.

Develop and deliver trend analysis regarding system load, usage, and response times to drive infrastructure improvements.

Provide client training on control interfaces and audio/visual equipment, and train other IT professionals within the organization.

Act as equipment custodian, performing inventory asset management and accountability functions.

Implement secure configurations and maintain compliance consistent with DoD cybersecurity requirements (IAT Level II).

Experience/Clearance

Active Top Secret clearance with SCI eligibility (TS/SCI required).

Bachelor’s degree (BA/BS) in a technical discipline. An equivalency of 12+ years of relevant experience may be considered in lieu of a degree.

5+ years of relevant experience in Unified Communications or VTC Engineering, with an upward trajectory.

8+ years of supervisory/managerial experience preferred.

Certifications: Must be IAT Level II Certified (e.g., Security+) and maintain relevant Computer Environment certifications.

Technical Proficiency: Hands-on experience configuring Tandberg/Cisco Codecs and a strong understanding of basic networking.

Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Access, and Outlook).

Experience supporting government or defense programs, specifically with multi-security classified IP video teleconferencing.

Strong analytical, debugging, and systems thinking skills with the ability to communicate complex technical concepts to technical and non-technical stakeholders.

Ability to work independently and collaboratively in multidisciplinary teams.

Commitment to delivering secure, reliable, and mission-focused communication solutions.