Renewal Specialist - SaaS Contracts
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Some ghost-posting signals
- open for 561 days (90+ without a fill is a strong ghost signal)
- 48 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
What You will do
Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals.
Educate customers on relevant subscription options based on their current and future product and service goals
Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype’s policies and procedures
Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What we are seeking
Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
Ability to discuss contract compliance, expansions, and product pricing with customers
Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
Experience with Salesforce.com or other CRM systems.
Ability to work odd hours and or additional hours supporting global customers during times of critical volumes
Interest in learning about modern software development and associated technologies
Advanced professional English proficiency required. Legal or professional working English, not conversational level.
What we are proud of
2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024
Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
SD Times: Best in Show Security
Fast Company Best Workplaces for Innovators 2024
The Herd Top 100 Private Software Companies 2024.
Diversity & Inclusion Working Groups
Parental Leave Policy
Paid Volunteer Time Off (VTO)
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