Client Analyst
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Some ghost-posting signals
- open for 1604 days (90+ without a fill is a strong ghost signal)
- no salary disclosed (correlates with ghost postings)
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About the role
Responsibilities
Data acquisition, regular data refreshes, user setup
Client support including responding to client support emails and calls
Diagnosing and fixing client issues
Client on-boarding and training
Manage and own client facing documentation, training and solution user guides
Working with clients to scope, build, and deploy AD-HOC requests
Additional client consultancy including face-to-face workshops and advanced training
Key competencies and Required Skills
Proven experience in client facing roles; working with and communicating to senior stakeholders and with multiple layers across the business and vendors
Analytical and numerate mind with an ability to standardise data from multiple sources and to identify potential anomalies
Strong experience of performing analytics in the travel or retail industries
Adaptable and solution orientedA technical working knowledge of SQL (MySQL, Ingres/Vectorwise), Python, HTML, CSS and Javascript
Data transformation/visualisation tools such as Excel, Knime and Omniscope
Agile Project Management experience with technical process documentation
Experience gathering requirements from clients
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