Procurement and Order Management Specialist

Responsibilities Include but are not limited to the following:

Interact directly with our customers and vendors, processing incoming purchase orders, generating quotes, managing returns, repair requests, and other miscellaneous tasks.

Work closely with our sales and operations teams to deliver top-notch customer service in a timely and friendly manner.

Review and respond efficiently and accurately to incoming requests via email and phone, fielding any hurdles, and escalating when needed.

Understand our vendors’ product lines and be able to identify and resolve product-related issues and answer questions at a high level.

Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot, resolve issues, and route feedback.

Review, prioritize, and process incoming customer purchase orders in our ERP system, being mindful of customer and vendor requirements and instructions.

Make order revisions as needed, including part number, pricing, and quantity changes.

Thoroughly understand customer needs, vendor requirements and product lines, and business processes when processing orders and placing POs with vendors.

Prepare and issue purchase orders, ensuring accuracy in all details and making revisions as needed.

Generate price quotes for customers.

Manage the repairs and returns process for post-sale equipment issues, including submitting repair/return requests to vendors, communicating decisions and work done to customers, and preparing paperwork for Finance to bill and/or issue credit memos.

Basic Role Requirements

Bachelor's degree required

1-2 years' experience in a procurement or operations role with an excellent record of customer conflict resolution

Strong critical thinking and analytical skills, with the ability to assess ambiguous situations, weigh trade-offs, and reach sound conclusions independently

Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines in a fast-paced environment

Ability to assess customer's needs, diagnose root causes of complex issues, and deliver appropriate solutions

Excellent verbal and written communication skills with a strong attention to detail

Advanced computer skills in Microsoft Office, especially Excel

Benefit Offerings

Health, dental and vision insurance

401k and company match

Paid holidays, vacation, sick days, and parental leave

Ongoing technical training

Advancement opportunities

Company-provided uniforms

Safe, clean & friendly work environment