Senior Business Analyst, Revenue

Main Responsibilities

Act as the Senior Business Analyst for the Revenue Management stream within Agile delivery teams, supporting the design, configuration and rollout of BSS capabilities across the Lead-to-Cash lifecycle (Salesforce, Netcracker, EDP/ODP and related platforms).

Elicit, analyze and manage end-to-end business and system requirements spanning product catalog and pricing, rating and charging, billing and invoicing, taxation, collections, dispute and adjustment handling, revenue assurance and revenue recognition.

Own requirements traceability for the quote-to-cash chain — ensuring quote, order, provisioning and usage events flow accurately through to invoice, general ledger and revenue recognition, with controls in place to prevent revenue leakage.

Partner with Finance, Commercial and vendor (Netcracker) teams to define monetization and billing requirements for LEO enterprise services across aviation, maritime, government and fixed use cases, including complex, multi-party and wholesale/partner settlement models.

Translate business needs into clear functional and non-functional requirements, user stories, use cases and acceptance criteria, and maintain full traceability using requirements management tooling (Jama, Jira, Confluence).

Document current- and future-state revenue business processes, working with business owners to confirm business requirements before functional design and securing business sign-off prior to build.

Groom and prioritize the backlog, clarify requirements for developers and testers, and validate that delivered functionality conforms to specification and meets the defined business outcomes.

Define and support user acceptance testing, test cases and defect triage for revenue functions, ensuring data integrity across billing, finance interfaces and reporting.

Lead requirement workshops and facilitate cross-functional stakeholder groups to reach consensus, balancing commercial, operational, finance and technical perspectives.

Education & Experience Required

20+ years of experience leading or supporting revenue management, billing and finance transformation processes in a similar role

Bachelor’s degree in Accounting, Finance, Commerce or a related discipline; a professional accounting designation (CA/CPA) is strongly preferred

Prior experience supporting Telesat Lightspeed — or a comparable greenfield telecom/LEO business support systems (BSS) transformation — is highly desirable

Deep, hands-on experience across the Record-to-Report and Quote-to-Cash streams, including subledger-to-general-ledger integration, month-end close, billing, reconciliations, revenue assurance and revenue recognition

Experience with telecom billing and monetization platforms, ideally Netcracker; broader enterprise ERP experience (e.g., Oracle, Dynamics 365) is a transferable asset

Experience designing Quote-to-Order / Quote-to-Cash processes on Salesforce

Proven ability to author BRDs, user stories, process maps, test strategies and acceptance criteria, and to maintain requirements traceability using tooling such as Jama, Jira and Confluence

Experience delivering large-scale enterprise implementations using both Agile (SAFe) and Waterfall methodologies, including enterprise testing, data migration and change management

Experience with Jira/Confluence/MS Office tools

Experience working in cross-functional technical teams and leading global/multi-country implementations is an asset

Strong verbal and written communication skills in dealing with clients, internal and external stakeholders, senior management and staff

Ability to effectively communicate to technical and non-technical individuals, including executive leadership

Experience with small, high-performing teams and building/mentoring analyst capabilities

A team player, collaborative and independently driven

Must demonstrate a flexible, open-minded attitude and have strong interpersonal skills

Experience effectively leading meetings and facilitating groups to reach consensus

Experience in the document management/contracting space is an asset

Bilingual in English and French an asset

Decision Making & Supervision

Work will be supervised at a high level by a business operations manager

The applicant must possess an ability to work well both individually, and in a team environment and have strong verbal and written communication skills

Working Conditions

Working conditions are generally comfortable typical of an office environment

Possibility of occasional domestic and international travel