Senior Product Manager - CISO Advantage

What You Will Do (Duties and Responsibilities)

Product Feedback & Market Intelligence

Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a secondary activity.

Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives using agreed formats and cadences set by Product leadership.

Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges.

MSP Partner Enablement

Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation.

Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale.

Help partners develop structured onboarding and delivery playbooks so they can consistently deploy CISO Advantage across their customer base.

End-User Adoption & Training Support

Support MSP partners in delivering effective training and onboarding experiences to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one.

Help channel partners and their customers define what success looks like with CISO Advantage, establishing clear use cases, adoption milestones, and outcome metrics from the outset.

Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers.

Act as an escalation resource for partners encountering complex end-user adoption challenges, working collaboratively to resolve issues and improve the customer experience.

Gather and document customer adoption stories, use cases, and outcomes that can be used for MSP enablement, product marketing, and internal reporting.

Cross-Function Collaboration

Work closely with regional Sales and Channel teams to align enablement activity with commercial priorities and partner tier.

Collaborate with Product Marketing to validate regional messaging and surface localization requirements, language, regulatory context, or market-specific positioning needs.

Partner with the Product and Customer Success teams to ensure end-user training content remains current and aligned with platform updates and new feature releases.

What You Will Bring (Experience and Qualifications)

5–8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role.

Experience working with or within an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers.

Exposure to security programme management, GRC, or vCISO service delivery, either from the customer, MSP, or vendor side.

Experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment.

Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners.

Knowledge & Skills

Working knowledge of cybersecurity concepts, terminology, and the challenges faced by security teams in mid-market and enterprise organizations.

Ability to translate complex security and platform concepts into clear, accessible guidance for both MSP partners and their end-user customers.

Strong communication and relationship-building skills, with the ability to operate effectively across technical, commercial, and customer-facing contexts.

Comfort working in a structured feedback environment, capturing insights methodically and communicating them clearly to product and leadership teams.

A genuine personal and professional interest in AI, we operate an AI-first strategy and expect this person to be an AI native. You should actively use AI tools in your day-to-day work, stay current with developments in the space, and bring both curiosity and practical knowledge of how AI can be applied to security, enablement, and customer success.