Systems Engineer I, OS Management Team

Responsibilities:

Support work -

First responder for the OS team, doing preliminary trouble shooting

Ticket Queue Management

Documenting steps taken and relevant histories

Assisting in escalated incidents within the ticketing system, and providing resolution to issues and documenting solutions within ticketing system

Participate in weekly on-call rotation with other team members.

Other duties as required

Project/Administration work-

Expand and improve of existing services

Consult and advise on internal and customer environments

Maintain, migrate, deploy, configure, troubleshoot advanced environment OS configurations

Experience:

Work experience of 3-5 years with a proven skill set across various Microsoft server platforms/integrations.

Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization.

Citrix administration experience (VDA, Storefront, Delivery Controllers).

Strong written and oral communication skills.

In-depth knowledge of Windows Server 2016/2019/2022/2025 platforms.

Basic knowledge of Active Directory (Design, Migration, Troubleshooting, Configurations).

Basic knowledge of SQL Server.

Experience supporting environments running on VMware ESXi , Azure, AWS.

Solid troubleshooting methodology.

Basic knowledge of DNS, Ports, Windows Firewall.

Desired Skills

Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate)

Advanced experience supporting/implementing complex Windows/Citrix environments is a plus.

Windows Server Certifications (MCITP, MCP).

Management of Windows instances/services on various platforms.

Netscaler experience.

Experience navigating monitoring tool platforms such as Solarwinds, ScienceLogic, Zabbix, etc.