Support Coordinator (Night Shift)

What you’ll get to do in this role:

Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud

Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied

Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.

You may be a good fit if you have:

Fluency in the English language, both spoken and written to master customer satisfaction

Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations

Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.

A knack for attention to detail; it’s not just a trait; it’s a way of life for you

Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.

Why we think you'll love it here:

Competitive salary range: BDT 35,000 - 45,000 Monthly

Mobile bill, gym membership, medical insurance - because we care about your well-being

Festival bonus, profit sharing, gratuity benefit - your success is our success

Lunch/Dinner facilities - fully subsidized, because we believe in well-fed brains

Work hard, play hard with a sound work-life balance and a friendly environment

Chance to work with cross-cultural teams in the U.S. - expanding your horizons

Semi-annual reflection opportunities - because growth is the name of the game

Employee Drop Off - we’ve got your commute covered

Other Details:

This is a full-time, hybrid position (We come into the office on Mondays & Tuesdays for community building)

Our office is located in Uttara, Dhaka, Bangladesh and hours generally range from 8 pm - 5 am (can vary due to daylight savings in the U.S.)