Technical Account Manager (Spanish & Italian Speaker)

Within 90 Days, You'll:

Immerse yourself in our largest strategic accounts, beginning to serve as a trusted advisor and identifying key challenges and opportunities for value realization.

Start to proactively guide initial customer discussions, connecting Sitetracker capabilities to specific business goals and potential operational improvements.

Begin to assess existing customer adoption trends and identify initial risks or opportunities for improvement.

Within 180 Days, You'll:

Drive measurable business outcomes and increased platform utilization across assigned strategic accounts, directly contributing to customer value realization.

Influence key customer decisions and lead technical solution discussions, translating complex considerations into clear business implications.

Develop and initiate tailored adoption strategies and change management plans for your strategic accounts, coaching customer stakeholders on best practices.

Within 365 Days, You'll:

Significantly maximise customer retention and contribute to annualised services growth, actively identifying and closing expansion opportunities.

Consistently serve as a preeminent strategic advisor, driving complex business and technology transformations with a structured approach and measurable impact.

Champion continuous improvement by creating and implementing new approaches and best practices that elevate customer success and influence organizational strategy.