Mental Health Specialist

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you’ll be doing

Conduct clinical intake calls and assess member needs, goals, and program fit

Work with Phoenix, our AI Care Specialist, by overseeing AI-supported interactions and ensuring clinical quality and safety

Deliver member support via synchronous and asynchronous chat

Conduct short and long video-calls with members

Monitor member progress using measurement-based care (e.g., PHQ-9, GAD-7)

Identify and respond to risk signals, including escalation and referral when needed

Document care in line with clinical, ethical, and regulatory standards

Support development of Standard Operating Procedures to help scale member care operations

What you need to have

PhD/PsyD in Clinical Psychology or Counseling Psychology (Please note, LCSW, LMHC, LPCC, LPC, LMFT, and related licenses do not meet this requirement)

PSYPACT eligibility, or a current license to practice in California

Current, unrestricted license to practice psychology independently

Strong background in evidence-based approaches (CBT, ACT, DBT)

Readiness to practice in an AI-native care model, where the standards of practice are still being defined

Comfort in a fast-paced, evolving start-up environment where change is the norm

Excellent written and verbal communication skills

Proven ability to build rapport and maintain therapeutic relationships in a remote care setting

Strong technical aptitude and the ability to quickly adapt to new platforms