Customer Support Associate (Dutch Speaking)

⚙️ What you'll be doing:

A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties.

You’ll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role.

Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role.

We expect you to work at least one evening shift per week (delivery nights are Wednesday - Friday) and in a pattern across weekends too.

✅ You’ll love this role if you…

Strong verbal communication and writing skills in Dutch (fluent) as well as English as you will work to support customers in both languages

A background in a customer service-oriented position is a plus.

Comfortable working towards quality and productivity targets

A solution-oriented and friendly attitude as well as a kind nature.

Proactive and definite ‘can do’ attitude

Available part-time (32 hours +).

Please note that this role is hybrid - based in Amsterdam

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.