Strategic Account Executive - Retail

Responsibilities

Own the strategic relationship for a portfolio of enterprise Retail customers, with accountability for growth, expansion strategy, and long-term account health

Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy

Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams

Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities

Identify and drive cross-sell, upsell, and global expansion opportunities within Retail environments

Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy

Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end

Monitor account health, adoption metrics, and expansion pipeline across assigned accounts

Bring forward Retail industry insights, best practices, and trends to guide customer strategy

Act as the voice of the customer internally, influencing product roadmap and service improvements

Represent FreedomPay in customer meetings, onsite engagements, and relevant Retail or payments industry events

Travel approximately 30 - 40%

Required Qualifications

10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar

At least 5 years of experience supporting the Retail industry

This may include managing Retail brands as an account manager or working within payments or commerce technology for a Food Service organization

Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology

Proven ability to manage executive-level relationships within complex, multi-location organizations

Strong understanding of how technology and payments impact Retail operations and guest experience

Ability to translate product capabilities into business outcomes

Strong communication and presentation skills

Demonstrated ability to identify and drive expansion opportunities within existing accounts

Highly collaborative and comfortable working cross-functionally

Bachelor’s degree required

Preferred Qualifications

Direct experience working with large Retail brands or multi-unit Retail groups

Background in payments, POS, or commerce platforms within the Retail ecosystem

Experience supporting global or multi-region Retail operators

Familiarity with franchise and corporate-owned Retail structures

Experience building structured account plans, QBR frameworks, or adoption strategies

MBA or relevant advanced degree