Key Account Manager - B2B

Key Responsibilities

Managing and growing relationships with existing key accounts to ensure long-term partnership and customer loyalty

Acting as the primary point of contact for assigned accounts and maintaining strong stakeholder relationships

Identifying upselling and cross-selling opportunities within the existing customer portfolio

Understanding customer needs and providing tailored solutions to maximize account value

Ensuring the highest level of customer satisfaction and retention

Conducting regular business reviews and creating action plans to support customer growth

Collaborating closely with internal teams to deliver an excellent customer experience

Monitoring customer feedback, market trends, and account performance to drive continuous improvement

Qualifications

Graduating from relevant departments of universities

Minimum 3-4 years experience in a similar position

Experience with e-commerce , retail and payment systems would be an advantage

Knowing technology concepts well, developing customer needs and positioning the right products and solutions

Customer-focused, strong communication, business tactics, and planning competence

The successful candidate will be an analytically driven team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment

Tend to teamwork, able to cope with stress

Experience in solving analytical problems

What We Offer

A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)

Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.

Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade

An iyzicoMate is assigned to help you with anything you may need on your onboarding

A detailed orientation program designed for you to fully grasp the iyzico culture

Meal & Internet Allowance

Transportation Allowance

A gift voucher to meet tech needs and ergonomic workspace at home

Macbook (and monitor if needed)

Employee support program: free psychological counseling, legal advice, financial advice etc.

Access to a wide network of sports facilities

Private health insurance

1 day birthday leave