Quality Supervisor II

What You'll Do:

Lead with visibility and connection. This role typically follows a Monday through Friday schedule, with most days worked between 7:00 a.m. and 3:00 p.m. Most weeks, 3-4 days, will follow these core hours, with 1-2 days flexed as needed to support off-shift coverage within a 24/7 manufacturing operation

Be a visible leader across the site. Our facility operates around the clock, and successful leaders build strong relationships throughout the organization. Regular interaction with employees across all four shifts is an important part of fostering engagement, alignment, and a culture of quality excellence.

Build and develop high-performing teams. You'll take the time to know your employees, understand their challenges, and create an environment where team members feel supported, valued, and empowered to succeed, regardless of their shift assignment.

Provide leadership where it's needed most. Whether supporting off-shift operations, addressing critical quality concerns, participating in employee engagement activities, or helping drive key site initiatives, you'll demonstrate flexibility and responsiveness to meet the evolving needs of the business.

Champion a culture of collaboration and continuous improvement. By maintaining a strong presence across the operation and partnering with cross-functional teams, you'll help drive quality performance, operational excellence, and an exceptional employee experience.

In addition, You will

Oversee daily Quality Control operations to ensure effective execution of inspection processes, quality standards, and site procedures

Provide direct leadership, coaching, and support to multiple Quality Supervisors and On-the-Job Trainers

Indirectly guide and influence the work of Quality Inspectors to ensure consistent quality performance across the operation

Partner with the Site Quality Manager to drive departmental performance, employee engagement, and continuous improvement initiatives

Maintain a visible presence across all four shifts to promote alignment, employee support, and consistent quality expectations

Adjust schedule as needed to respond to off-shift quality issues, staffing needs, business demands, special events, or employee recognition activities

Attend and actively participate in daily and recurring operational meetings, including the Daily MRB as often as possible

Support escalation management, root cause analysis, corrective actions, and resolution of quality-related issues

Monitor daily workflow, staffing support, inspection coverage, and operational priorities within Quality Control

Help ensure training effectiveness and standard work consistency across shifts

Promote a culture of accountability, teamwork, safety, compliance, and quality excellence

Support implementation and adherence to quality systems, procedures, and documentation requirements

Collaborate cross-functionally with Manufacturing, Engineering, Technical Operations, and other departments to address quality concerns and improve overall performance

Track and communicate department performance, issues, trends, and improvement opportunities to leadership

Assist in developing employees through coaching, feedback, training support, and performance management

Ensure employees understand and follow site policies, quality requirements, and applicable regulatory or customer standards

Lead by example in professionalism, communication, responsiveness, and employee engagement

What It Takes:

Associate degree required; Bachelor's degree in a technical field preferred

Previous leadership or supervisory experience in Quality, Manufacturing, or a related operational environment

Ability to lead daily operations in a manufacturing or operational setting

Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment

Excellent technical, communication, organizational, and interpersonal skills

Demonstrated ability to build and maintain effective working relationships across departments and shifts

Experience coaching employees, leading teams, and driving accountability and performance

Proficiency with applicable regulatory requirements and standards

Experience with quality systems, inspection processes, and continuous improvement methodologies

Working knowledge of root cause analysis, corrective action processes, and quality documentation

Experience training and developing employees in quality systems, inspection methods, and operational procedures

Proficiency with ISO 9001, AS9100D, and/or ISO 13485 standards

Six Sigma or Lean Certifications

What's In It For You!

We offer a competitive salary and Total Rewards Package!

We offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a 15% discounted rate

Matching grants through Protolabs foundation

And More!