Technical Trainer

Responsibilities:

Prepare and conduct technical training programs and sessions for new hires and existing employees

Create and maintain technical documentation and curriculum used by Operations Teams including but not limited to:

Knowledge Base Articles

Training Videos

Live Training Templates

Presentation Materials

Assist with identifying training resources to define operational growth paths

Present training workshop and refresher courses to employees

Identify operational problems and determine specific training needs

Conduct individual and team skill gap analysis

Gather feedback from trainees and instructors and recommend suggestions to the learning process

Track training tasks and goals in applicable platforms

Education and Experience:

Presentation Experience

Excellent communication skills and the ability to explain technical and non-technical processes

Process / Documentation Creation

Experience providing technical training

Experience with trouble ticketing platforms

Experience with knowledge management platforms

Demonstrated technical support history and understanding of technical problem resolution

Additional certification in training (e.g. Certified Technical Trainer) is a plus

Preferred Skills

Fortinet/Palo Alto Firewalls

Windows / Linux / AIX OS

Cisco Switching and Routing

VMware (ESXI, VCD, and VCF)

Monitoring Platforms

Backup Solutions (Veeam/Zerto)

IBM i (as400)