Onboarding Specialist

What you'll get to do:

Partner with clients to translate business strategy into prescriptive onboarding roadmaps with clear milestones, ownership, and measurable outcomes.

Lead end-to-end onboarding engagements, guiding transformation across people, process, and systems to drive adoption.

Proactively identify and remove adoption blockers, mitigate risk, and pivot plans to ensure successful outcomes.

Serve as the primary point of contact and escalation for assigned accounts, exercising sound independent judgment.

Design and deliver high-impact training grounded in marketplace best practices and ROI-driven behaviors.

Educate customers on the 1099 marketplace model, talent and resource management strategies, and platform functionality.

Coach customers on proven workflows and habits used by top performers to drive immediate wins and sustained value.

Lead cross-functional collaboration across Customer Success, Sales, Product, Marketing, and Finance to execute professional services engagements.

Own the client’s path to value with agile execution, providing timely reporting aligned to strategic goals and success metrics.

Continuously refine enablement materials, analyze performance trends, and share insights to drive consistent, scalable outcomes.

You might be a good fit if you have:

2+ years of experience in technical/operational training and change management–focused roles.

Strong consultative communicator with the ability to clearly present to both operational and management audiences.

Highly organized and detail-oriented, able to manage multiple projects simultaneously in fast-paced, dynamic environments.

Analytical problem solver with strong troubleshooting skills, sound judgment, and comfort navigating conflict.

Self-driven, results-oriented team player who takes ownership and maintains composure under pressure.

Why we think you'll love it here:

Unlimited paid time off

Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!

Individualized growth + development plans

Strong values around work/life balance

Community involvement opportunities

Competitive benefits: medical, dental, vision, paid parental leave + 401K

Exposure to cutting-edge technologies to solve meaningful problems