Dell/EMC Storage Subject Matter Expert
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About the role
Key Tasks & Responsibilities From PWS/SOW
Designs, monitors, maintains, and heads the engineering process of an organization’s versatile and secure information storage environment and backup solutions, such as high-capacity databases, networks, and systems
Configures, implements, and administers storage strategies, solutions, and protocols
Provides technical and application support and backup, evaluates capacity planning for the present and future state of storage growth
Executes new installs, updates, and deployments, utilizing knowledge of computer hardware, operating systems, computer applications, tech support, and business needs
This position may require occasional support for business development activities
Remote server and storage management (Preferred experience with Dell servers and storage solutions)
Attend meetings that are required by the section
Build, configure, and maintain virtual machines, servers, and storage solutions
Provide diagnostics and technical resolution for any local or remote assets
Troubleshoot and resolve trouble tickets with BMC Remedy and ServiceNow
Provide outstanding service by interacting directly with customers seeking resolution
Communicate issues and recommendations back to leadership in a clear and concise manner
Document work to share with the Storage and Virtualization team
Education & Experience
Require d
B achelor's degree or its equivalent, and 2 - 4 years of related experience
Desired
Direct experience with VMware vSphere
Experience with storage and hardware solutions for virtualized computing environments
Certifications
Security+, or other qualifying IAT II certification (required)
VMware VCP certification with the ability to obtain within 120 days (required)
Dell VxRail Operate certification with the ability to obtain within 120 days (required)
Security Clearance
Required
Applicants must have eligibility to obtain a Secret clearance
Desired
Active Secret or TOP Secret
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Shift – This is a 24/7/365 mission and day, swing, and mid-shift are needed. Rotating shift may be required.
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