Concierge Account Manager (R-19516)

Essential Kay Responsibilities

Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with clients

Retain and grow customer’s annual spend through an expanded product or service-related relationship by providing world-class, in-depth service

Manage a customer’s Dun & Bradstreet credit file on their behalf, helping them to achieve their business objectives in relation to their credit file, and identify other Dun & Bradstreet services and solutions to help grow their business

Complete a needs-based assessment with a customer in order to develop insights into the challenges faced by the customer organization; provide recommendations based on connection points to Dun & Bradstreet data in a non-technical manner

Establish a plan of action to be taken on behalf of the customer to maximize opportunities to improve the accuracy of their risk-related scores and ratings

Coach and consult Concierge customers on the basics of building a credit policy, interpreting a business credit report, guidance on steps to become a government contractor, and advice on how to separate business and personal

Assist in the interpretation of credit reports to help evaluate prospective vendors, customers, or business partners, to help determine whether to do business with a company and what level of credit to extend

Additional duties as assigned.

Education & Experience

Bachelor's Degree: Required

Master's Degree: Preferred

Required Years of Relevant Experience: 4 to 6 years

Essential Skills and/or Certifications

Minimum of four (4) years of experience with business credit management

Highly driven, focused and committed with a proven track record of consistent sales achievement

Proven ability to work independently as well as a member of a team with flexibility to adapt and manage change effective in an ever-changing environment

Ability to manage and report on opportunities throughout the various stages within the sales pipeline; Salesforce expertise a plus

Ability to operate in a high velocity, metrics driven sales organization

Positive “can do” attitude, sense of urgency and strong desire to be successful

Strong phone presence with active listening, negotiation and closing skills

Excellent verbal and written communications skills

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

External Clients, Pre-sales, Account Managers, Client Success, Marketing, Data, Product, Delivery

Physical Requirements

Ability to sit, speak and operate telephone and/or computer for long periods of time

Ability to handle pressure, stressful conditions, and conflict resolution

Ability to work day, evening and/or weekend hours as needed

Regular attendance in the office