Solution Deployment Manager

Within 1 month, you will:

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basic requests

Within 3 months, you will:

Be able to pitch the value of the 360Learning platform

Own a portfolio of 20 existing clients

Start to onboard your own new clients

Successfully implement integrations (SSO, third-party tools) & troubleshooting

Within 6-12 months, you will:

Develop repeatable and scalable processes to improve project quality and delivery

Onboard another Solution Deployment Manager

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

The Skill Set

Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)

Previous deployment experience of SaaS products, ideally HR relatedUnderstanding and experience working with APIs, SSO configuration & troubleshooting

Solution-oriented and client-first mindset in everything you do

Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders

Organized, able to manage priorities across multiple customer implementations

Bachelor's degree or equivalent

Bonus skills include: Basic programming scripting skills & Data fluency and management capabilities

Strong presentation skills especially to executive sponsors

Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, etc.) for up to 5% travel time annually

Enthusiasm for our culture explained here: http://bit.ly/Convexity_360L

What We Offer

Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈

Benefits/Perks : Comprehensive medical, vision, and dental insurance 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚

Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 holidays following the Ontario calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠

Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture : A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process

Phone Screen with our Talent Acquisition Manager

Discovery Interview with the Hiring Coach (Director of Professional Services)

Team Intro & Case Study with the Hiring Coach and 1 PS Team Member

Culture Interview with the Chief Customer Officer

References & Offer!

⇾ Get ready using our Knowledge Base : https://bit.ly/42H1ggC