Customer Success Specialist

What you'll do:

Enhance customer experiences, and identify areas of opportunity to increase feature adoption, engagement, and value.

Proactively engage with customers to provide solutions for best outcomes when using our platforms.

Update customers on enhancements or changes to our products to ensure full platform value awareness.

Partner with the Engineering and Product teams to advocate for customer needs around future enhancements to our platform.

Anticipate issues, and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows.

Work with the team to develop best practices for responding to the critical customer needs to drive success across the organization

Monitor customer health, and leverage customer insights to mitigate risk.

What you'll bring:

Approximately 2+ years of relevant work experience in a customer-facing role. SaaS customer success, account management or sales organization experience a plus

A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption

You’re curious, inventive and work to be a little better every single day

You naturally possess a high level of compassion and pay close attention to the needs of customers

Has handled difficult customers conversations and can point to examples of providing resolutions

Can work cross functionally to find solutions

The motivation and flexibility to work well in a high-growth environment where things change quickly

Value relationships with customers and colleagues

Contribute to a positive team environment of equality and inclusion

Bachelor’s Degree

Why work for us?

We are a fast growing business going through a huge amount of growth.

You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. You’ll also be receiving:

Work From Anywhere for 30 days in a six month period

Celebrate your birthday with a paid day off

A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.

Medical Insurance on successful completion of probation

Recruitment referral bonus

Work for a Great Place to Work®

Hybrid Working

Working Hours:

This role is designed to support customers across multiple global time zones, with a schedule that includes afternoon and evening hours (Sri Lanka time). Exact working hours will be finalized with the successful candidate based on business needs and team collaboration.