Senior Director, People Operations

What You'll Do:

Set the strategy and vision for People Operations, including HR systems, people analytics, workforce insights, benefits administration, compliance, employee lifecycle operations, and employee services

Build and evolve People analytics and workforce insights capabilities, developing reporting, dashboards, metrics, and decision-support tools that enable leaders to make informed decisions about talent, organizational effectiveness, and workforce planning

Own and optimize People systems and workflows, ensuring scalability, data integrity, operational efficiency, and seamless employee experiences across the lifecycle

Build and evolve scalable People processes and service delivery models that improve efficiency, consistency, and employee experience across the organization

Improve efficiency, scalability, and employee experience through process improvement, automation, systems optimization, and thoughtful application of AI-enabled tools and workflows

Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency, employee experience, scalability, and quality of service delivery

Partner cross-functionally with Finance, IT, Legal, and People teams to support workforce planning, compensation operations, reporting, organizational health metrics, and strategic business initiatives

Oversee benefits and leave administration programs, ensuring competitive offerings, operational excellence, and compliance with applicable federal, state, and local regulations

Ensure strong governance, compliance, and operational controls across People systems, policies, processes, and employee data management practices

Lead and modernize employee support operations, including self-service capabilities, knowledge management, service standards, and scalable employee support models

Drive operational excellence across the employee lifecycle, including onboarding, internal mobility, and offboarding experiences

Apply product management and service design principles to employee-facing programs, systems, and operational workflows to continuously improve the employee experience

Lead operational transformation initiatives and change management efforts that improve scalability, organizational efficiency, and employee experience across the business

What You’ll Bring to the Team:

10–15+ years of experience in People Operations, HR Operations, or related functions, including leadership experience in high-growth or complex environments

Deep expertise in HR systems, people analytics, workforce reporting, workflow automation, and operational process design

Experience scaling People infrastructure, programs, and service delivery in fast-growing, technology-driven organizations

Demonstrated ability to apply AI, automation, and emerging technologies to improve operational efficiency and employee experience

Strong knowledge of benefits administration, leave management, and multi-state HR compliance

Excellent analytical and problem-solving skills, with experience translating workforce data and operational metrics into actionable insights, business recommendations, and process improvements

Ability to operate effectively at both strategic and tactical levels, balancing long-term initiatives with hands-on operational execution

Strong communication and change management skills, with experience driving operational transformation and adoption across organizations

Experience supporting or partnering on compensation programs is a plus, but not required

We've Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.