Technical Customer Analyst (R-19216)

Essential Key Responsibilities

Perform timely technical support and issue management of our complex products and applications.

Troubleshoot and resolve technical issues while working with peers and partner groups as needed.

Seek to continue learning new features and intricacies of supported products to better support

customers and internal team members.

Interface with D&B team members to provide guidance regarding technical requirements definition

and/or issue resolution.

Interface directly with peers and internal customers to provide technical expertise and validate

solutions vs. customer needs or expectations.

Act as the subject matter expert internally and externally on how D&B systems work.

Make recommendations for system, process and product enhancements based on experience

supporting the product.

Essential Skills and/or Certifications

Bachelor’s degree in a related technology field and/or 3 years of experience

Strong proficiency and experience in JavaScript

Experience supporting and/or using APIs is a plus

Experience in performing admin work in CRM environment, e.g. SFDC

Intermediate SQL experience is a plus

Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files

Strong analytical, problem-solving and trouble shooting skills

Experience using AI in a professional capacity to improve productivity and efficiency

Results-oriented individual, able to work independently and handle multiple and/or complex priorities in a fast-paced, dynamic environment

Ability to communicate (oral and written) complex technical requirements, issues and solution in layman terms

Proficiency in Microsoft Office Suite skills

Strong customer focus and capability for taking ownership for issue resolution

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Physical Requirements

Ability to sit, speak and operate telephone and/or computer for long periods of time

Ability to handle pressure, stressful conditions, and conflict resolution

Ability to work day, evening and/or weekend hours as needed

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