Customer Solutions Engineer - LATAM

Key Responsibilities

Design, estimate cost, and propose Lightspeed communications solutions based on customer requirements

Work directly with the Global Sales Team and prospective customers’ Engineering contacts to validate requirements and technical details

Prepare, present proposals to, and review requirements directly with customers

Lead, attend, and actively participate in customer meetings

Identify new solutions within Telesat’s Lightspeed product portfolio which could lead to new revenue opportunities with customers

Work directly with customers to plan upgrades, review performance of networks, and to resolve service issues

Collaborate with Telesat’s Marketing and Product teams to identify available network capacity

Support projects from design to implementation

Update and maintain multiple databases as well as other Engineering information management systems

Actively participate in trade shows, customer events, and technical demonstrations in presentation roles

Education & Experience Required:

Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required

10+ years of relevant experience in systems engineering or connectivity solutions

Experience with satellite communications, RF link analysis, and RF hardware preferred

Preferred Qualifications:

Inquisitive nature and eagerness to learn and explore new concepts

Positive outlook in meeting challenges and working to a high level

Confident when presenting to peers and management within the organization

Ability to manage multiple complex projects simultaneously

Analytical skills with the ability to solve technical and business issues

Ability to foster and maintain good working relationships with peers, partners, and customers

Previous experience supporting Carrier, Mobile Network Operator (MNO), and Wholesale accounts. Working for a Carrier or an MNO would be desired

A professional demeanor and appearance with strong verbal and written communication skills

Proven analytical and problem-solving skills with demonstrated ability to multi-task and work in a team environment.

Industry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT preferable

Experience and understanding of computer hardware, software, and operating systems

Working knowledge of MEF 3.0 standards and implementations

Working knowledge of:

OSI Layer 1 (Optical, HFC, WDM)

OSI Layer 2 & 3 (Switching, STP, VLAN, MPLS, Carrier Ethernet, IP, etc.)

Protocol acceleration, web caching, traffic management, firewalls, VPN, and security related hardware and software

3G/4G/5G cellular networking technologies

Network management platforms (SolarWinds, WhatsUp Gold, etc.)

Other Requirements:

Fluent English is required and Spanish or Portuguese is highly desirable (written and spoken)

Ability and willingness to travel to attend customer meetings and events across the region