Senior Technical Product Manager (Patient Engagement Experimentation), Remote

Primary Duties:

Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective.

Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback

Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.

Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.

Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.

Minimum Qualifications:

8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product.

Preferred Knowledge, Skills and/or Abilities:

5+ years managing A/B testing programs in patient/consumer engagement, preferably in healthcare or digital health.

Experience optimizing agentic AI or conversational AI performance (prompt engineering, dialogue optimization, voice/SMS agent tuning).

Proven track record managing high-velocity test programs (10+ concurrent tests, weekly launch cadence).

Strong analytical fluency: experimental design, power calculations, statistical interpretation, and ability to partner effectively with data science/analytics teams.

Expertise in multi-channel orchestration and patient journey optimization.

Power user proficiency with A/B testing platforms (e.g., Optimizely, Braze) and analytics tools (e.g., Amplitude, Mixpanel).

Experience using data and primary research to inform solution design and build internal business understanding.

Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams.

Product development experience in the context of the development of a healthcare technology product.

Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise.

Intermediate understanding of EHR data integration and applicable data standards (e.g. FHIR).

Knowledge of SQL, ideally with PostgreSQL experience.

Knowledge of healthcare administrative and clinical data sets, including demographic, financial and clinical data.

Basic understanding of healthcare administrative or clinical workflows for inpatient, ambulatory or ancillary services.

Physical Requirements:

Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.