Inside Sales - Channel Account Manager (m/f/d)
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Likely real
- 121 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
What You Will Do:
Provide Account Management to Sophos partners via the phone and email, ensuring that they receive an excellent service
Profile Sophos partners and work with them specifically to grow their business and Sophos mindshare and promote new Sophos products
Offer knowledgeable advice to a base of Sophos resellers
Consistently articulate Sophos’ value proposition to Partners to maintain and expand Sophos’ business within Partner base
Identify and classify local partners within the CRM system to allow targeted marketing communications
Support channel planning process and forecasting for assigned Partners, in conjunction with Territory Account Managers Mid Market Team
Provide fast response times to requests and queries
Quoting of sales related inquiries in urgent matters
Identify upsell and cross sell opportunities and work with your partners expand their business
Develop and maintain detailed knowledge of Sophos products, services and also that of Sophos competitors
Assist with partner education and training appropriate to your partner’s needs
Enable partners to use Sophos Partner Portal
Keep in contact with partner through regular calls and emails
Profile the partner base to identify potential partners for the Regional Partner team
Drive high renewal rates by ensuring partners focus on their renewals
Adherence to CRM (Salesforce) ensuring all activity is logged and accurately updated
Attend partner sites or Sophos organised events and occasionally present the Sophos value proposition live to strategic focus partners
Substitution of colleagues within the sales team during holidays, illness and transition time
What You Will Bring:
First working experience in a sales or customer service Environment, ideally in IT/ Software Industry
Strong Telephone Skills
Previous use of CRM system and Excel
Strong communication skills – verbal and written in German and English
Ability to prioritise
Ability to handle conflicts and escalations
Strong Negotiation skills
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