Quality Resident Engineer

Duties

Investigate, resolve and document all warranty issues in North America (50-75% TRAM Group parts for NA vehicles and 25-50% TRJ parts for Japan build vehicles).

Work with customer’s quality related parties, such as Quality and Management

Investigate and research

Gather necessary data and documentation

Perform function testing checks on parts @ TMMNA

Observe testing of failed product

Understand & explain countermeasures taken

Follow-up & track resolutions

Create technical reports

Report actions taken to correct warranty issues

Resolve quality problems at customer facilities as necessary

Utilize Toyota quality software systems to stay current with warranty issues & potential critical issues/recalls.

Act as liaison between TRJ, TRAM NA locations and customer:

Act as information source for customer and the Tokai Rika Group

Coordinate meetings

Create and relay back quality issue documentation and technical reports

Review and distribute Field Technical Reports

Strengthen and establish relationships with the customer

Assist Tokai Rika Group Quality group in development of special projects:

Participate in Cost share activities: support NTF investigations and in-vehicle retrofit.

Work in conjunction with Tokai Rika Group Quality departments

Create, revise and execute Continuous Improvement projects

Support warranty issues at supplier. TRAM Quality Engineer is the primary person responsible, QRE to travel with TRAM Engineer as needed and assist by providing follow up visits.

Work on any other assigned projects as needed

Accurately document all meetings, schedules & attendance by:

Maintaining and submitting reports to Quality management team of TRJ and TRAM on customer’s quality activities and meetings.

Informing customer and TRJ and TRAM Quality management immediately of his/her absence away from customer

Requirements

3 + year work experience in the field quality

Excellent communication skills: technical, verbal, and written

Ability to train quickly with new products/commodities

Excellent analytical and logical problem solving skills

Basic knowledge of manufacturing technologies & systems

Basic knowledge of production equipment & machinery

Knowledge of quality test protocols, materials, and procedures

Demonstrated use of engineering statistics, must be able to read specs & drawings