IT Support Specialist

You are:

Patient, thoughtful, and composed under pressure, with the ability to manage multiple competing priorities simultaneously.

A proactive communicator who effectively identifies, documents, and escalates risks, issues, and scope changes to IT stakeholders.

You have:

1–2 years of experience in Level 1 technical support within a mixed environment (approx. 70% Mac, 30% PC).

Proficiency across standard web browsers (Chrome, Safari, Firefox) on both macOS and Windows platforms.A process-oriented mindset with experience using IT ticketing systems; experience creating documentation (knowledge bases) and automating workflows is a major plus.

Hands-on administration experience with Mac OS and Windows OS, Google Workspace, Okta, and NinjaOne (or similar MDM solution).

Solid understanding of web concepts, including troubleshooting techniques like clearing cache, inspecting elements, and utilizing the browser console.

Experience working with Audio/Visual systems in a corporate environment (Google Meet, Zoom Rooms) and ability to support company-wide All Hands meetings.

Exceptional interpersonal skills coupled with a natural knack for problem-solving.

A genuine passion for delivering an outstanding customer support experience.

Strong attention to detail and a disciplined approach to following established processes and procedures.

Excellent written and verbal communication skills.

A foundational understanding of eCommerce business operations.

General networking knowledge to effectively collaborate with and assist the remote infrastructure team.

You have:

The ability to work standard daily hours from 9:00 AM to 5:30 PM.

Availability to work on-site from our San Francisco office on Tuesdays, Wednesdays, and Thursdays.

Flexibility to work from home on Mondays and Fridays, with occasional on-site attendance required based on project demands.

Physical ability to safely lift and move equipment up to 50 pounds.