AVP, Servicing Product Lead, Digital Banking

DUTIES AND RESPONSIBILITIES:

Product Vision & Strategy : Define and execute the overarching vision for digital banking servicing, aligning platform strategy and improvements with business goals and customer needs

Backlog Management : Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories and acceptance criteria

Cross-Functional Collaboration : Work closely with the servicing tech lead and engineering teams to deliver robust features and enhancements; facilitate agile processes and ensure smooth sprint execution

Stakeholder Engagement : Gather, interpret, and champion feedback from a broad group of stakeholders—operations, customer support, compliance, and end users—to inform product decisions and strategy

Platform Enhancemen t: Oversee ongoing improvements to servicing capabilities, with Savana as the current platform, focusing on scalability, reliability, and user experience; remain open to future platform evolution

Documentation & Communication : Maintain clear, up-to-date documentation for servicing requirements, release notes, and process flows; communicate progress and challenges transparently to all stakeholders

Quality Assurance : Partner with QA and technical teams to establish acceptance criteria, support user acceptance testing (UAT), and ensure high standards of delivery

Market & Regulatory Awareness : Keep abreast of digital banking trends, competitor servicing platforms, and regulatory changes impacting servicing operations

Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align on roadmap priorities; ensure vendor deliverables meet established timeframes and support the Bank’s servicing strategy

Perform other duties as assigned

QUALIFICATIONS:

Bachelor’s Degree preferably in Computer Science, Business, Engineering, or a related field required

Minimum of 6 years of experience as a Product Owner, Business Analyst, or similar role, preferably within digital banking, fintech, or SaaS environments required

Strong technical acumen and ability to collaborate with technical leads and engineering teams

Experience working in Agile/Scrum environments

Understanding and experience with banking operations (call center, payment operations, fraud operations)

Hands-on experience with servicing platform administration, configuration, or implementation (Savana or equivalent)

Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)

Excellent verbal, written, and interpersonal communication skills

Strong organizational skills and attention to detail

Outstanding problem-solving and time management skills

Self-motivated, self-directed, and results-oriented

Adaptable and able to multitask in a fast-paced environment

Can work independently and within a team; solution-oriented with a collaborative approach