Account Manager (Lysted)

Responsibilities:

Assisting with client onboarding process and performing demos

Maintaining and improving relationships with existing clients

Communicating rates and our billing process

Auditing current CRM database and updating for accuracy

Identifying accounts where the product is underutilized

Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products

Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer

Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction

Communicating with CSR 1&2 for improvements in customer responses & handling

Track and communicate software feature requests

Upsell/Cross-sell additional products to our client base

Requirements:

Excellent problem-solving skills

Ability to take the initiative and make decisions

Excellent communication skills

Ability to multi-task and be flexible to accommodate the needs of the team

Team player attitude and strong work ethic

High level of organizational skills and attention to detail

Good follow-through and troubleshooting skills

Able to work collaboratively with a team and independently without supervision

Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems

Proficient with Microsoft Excel

2 or more years of customer service/Account management experience

Huge Plus:

Experience in the entertainment/ticketing industry

Ability to travel occasionally to meet clients and attend trade shows

Experience with Hubspot or another CRM