Pre-Sales Solution Architect- AWS
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Some ghost-posting signals
- open for 179 days (90+ without a fill is a strong ghost signal)
- 93 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
What You Will Do:
Customer requirements gathering, design, and documentation.
Acquire technology stacks for SandcastleCX engagements.
Plan and coordinate customer enablement sessions.
Identify cross-sell and up-sell opportunities.
Build and prove out critical use cases.
Help resolve customer objections and de-risk cloud migration.
Maintain expertise in CX technologies and TTEC Digital offerings
What You Will Bring:
10+ years in technical pre-sales, solutions engineering, or contact center consulting.
Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
Bachelor's degree in CS, Engineering, or related field.
5+ years of hands-on experience with Amazon Connect and AWS services.
AWS professional certifications.
Experience with Telco/contact center platforms.
Experience with CRMs, including Salesforce, ServiceNow, and Dynamics.
Network infrastructure experience.
Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend).
Familiarity with IaC (Terraform, CloudFormation, CDK).
Ability to build solutions in Amazon Connect.
Experience presenting to executive stakeholders.
Ability to create architecture diagrams and build enterprise demos.
Strong communication skills and ability to map tech recommendations to business value.
Ability to travel up to 30%.
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